Frequently Asked Questions

What is VoIP and why do I need it?
What choices are available to handle inbound calls?
How can I be notified that there are new voice mail messages for me when I am out of the office?
What is the difference between a regular line, DSL, Cable modem and T1 services?
How do I program my phone when it is daylights savings time?
How do I power down my phone system?
How do I forward a message to another user?
Where can I obtain additional manuals?
Do you offer rentals or leasing?

VoIP (Voice Over Internet Protocol) allows the transmission of phone calls as digitized packets and provides for a number of different applications, specifically:

• Remote Users can connect to a host PBX (i.e. main office) for a flawless voice and data interpretation.
• Telecommuters can operate their phone just like they were sitting in the office from anywhere internet access is available.
• A Multi-Site Network allows IP enabled PBXs to function as one contiguous phone system. Calls arriving on site can be transferred to another site by dialing a three digit extension. In addition, it will provide a seamless interpretation between sites. A variety of features can be enabled with simplified administration and dramatic cost savings.
• IP Trunks allow you to call other IP devices (i.e. voice, video or fax) via the internet with no cost per minute. Skype, Vonage and Dynamic Bandwidth T1s are examples of IP Trunk technology.

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What choices are available to handle inbound calls?

Call answering options would include a console operator or an automated attendant. The auto attendant would offer single digit options for reaching the desired party. For example, “Press 1 for Sales” or “Press 2 for Service”. Additionally, the automated attendant can be programmed to back up the operator, if he or she can not pick up the call in time. This would avoid missing any calls throughout day. Another solution that many of our customers enjoy is Direct Inward Dial (DID). This feature gives everyone a unique 10 digit number that rings right to his or her desk. A number can also be set up to ring to specific departments. Basically, DID delivers calls on the first ring to the appropriate person.

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Voicemail notification on most systems can be accomplished by calling your cell phone or pager, once a message has been left. Some of our customers now enjoy e-mail notification. So in addition to calling your cell phone or pager you will get an e-mail sent informing you that there is a new message waiting. E-mail notification is superior because it can notify multiple people of a new message. If the message can be for a number of people, such as a message for any sales representative, we can make it so the e-mail is sent to a “department mailbox”, therefore ensuring that the message is not overlooked.

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• A regular line or POTS line (Plain Old Telephone Service) provides basic dial tone access.
• DSL is a data connection used for accessing the internet, which utilizes an inaudible frequency on an existing line to transmit data. It can run over an existing dial tone. DSL is inexpensive, fairly reliable, and simple to install and manage.
• A cable modem provides internet access through your cable TV provider, by splitting the bandwidth to give you television reception and cable access concurrently. Just like DSL, the cable modem is inexpensive, fairly reliable, and simple to install and manage.
• T1 services incorporate a wide variety of products and features. T1 is a digital line that can support 24 channels of communications. These can be voice, data, or a combination of the two.

In a data application, channels are bonded together to create greater speeds than the above options.

In a voice application, T1 provides Direct Inward Dial (DID), caller ID and is less expensive if you have 6 or more POTS lines.

T1 for voice and data is extremely efficient, can achieve greater speeds and provide more lines/features than you can get with any of the above services. Most importantly, T1 data service provides Quality of Service (QoS), meaning your data speed is guaranteed. DSL/Cable Modem cannot offer QoS. Most business grade clients typically upgrade from a DSL/Cable Modem to some flavor of T1.

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How do I program my phone when it is daylights savings time?

All AVAYA telephone systems, manufactured since 1996, will automatically update the clock to correspond with daylights savings time.

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For an AVAYA telephone system, the power supplies are built rugged enough for you to simply unplug the main power cord from the electrical wall outlet. However, when you power them back up, expansion cabinets must be powered up first, before the main cabinet is powered up.

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How do I forward a message to another user?

In AVAYA Messaging systems, while listening to the message or at the end of the message, Press 1. You will then be offered the option to record a greeting to attach to that message.

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Where can I obtain additional manuals?

We provide all of our clients with complete system and installation manuals, as we believe they should be provided with anything you purchase. For AVAYA manuals, you can e-mail us @ 123@fedphone.com, please include the model and the release and we will forward you complete system documentation. In addition, you can visit www.avaya.com. We also have an extensive collection of Toshiba and Nortel manuals available.

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Do you offer rentals or leasing?

Yes, we offer both. We offer short term rentals for emergencies or limited duration projects. We offer leasing from 12-72 months, with a variety of end of term options, including purchasing the equipment for $1 or returning the equipment.

Don’t see the answer to your question, simply just send an e-mail to 123@fedphone.com

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